Waterway inn Policies
Check in: After 3:00 PM
Check out: Before 11:00 AM
General: Must be at least 18 years old and have a valid driver’s license and credit card to rent a room. A valid credit card is required to reserve and rent a room, even if you pay in cash.
Payment: Total remaining balance must be paid in full at arrival. You are responsible for the full amount of your reservation. Sorry, no refunds or credit given for early departures.
Debit Card Users: Please be aware that if you have given us your debit card for a deposit or payment, the charges may be immediately processed that day to your account. In the case of a refund, funds may not be released to your account for up to 5-7 days or at the discretion of your financial institution. Waterway Inn is not responsible for the loss of use of these funds or any possible overdraft charges.
Taxes & fees: A sales tax of 6% and lodging tax of 5% will be applied to room total.
Maximum Guests per Room: Each room type has a maximum number of guests allowed as stated in the room descriptions online. If the number of guests exceeds the allowed limit, an additional room(s) must be rented. If management becomes aware that the maximum has been exceeded, a $25.00 fee will be assessed.
Pets: Unfortunately, we don’t accept pets at this time. Violation of this policy will result in a $250 fee per day.
Smoking: Smoking is not allowed in any unit per state law. Violation of this policy will result in a $250 fee per day.
Cancellation: If cancellation becomes necessary, there is no charge if notice is given (2) two days before the arrival date. A cancellation fee of $15.00 may be charged if the reservation is during a holiday.
If cancellation is less than (2) two days before the arrival date, a charge equal to 50% of the reservation total may be charged to the credit card used to hold reservations. To cancel a reservation without penalty, call (2) two days prior to arrival date by 8:00 PM Eastern Standard Daylight Savings Time.
In the case of a refund, funds may not be released to your account for up to 5-7 days or at the discretion of your financial institution. Waterway Inn is not responsible for the loss of use of these funds or any possible overdraft charges.
No shows: If a customer fails to cancel and does not show up for the reservation, a charge equal to 100% of the first night of the reservation may be charged to the credit card used to hold reservations.
Room Damage/Missing Items/Excessive Cleaning/Disturbances: If rooms or the property are damaged or left extremely dirty during a stay, you will be charged the amount it costs to replace damaged item(s) plus $50 per hour labor fees to return room to its original state. This includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc. You agree to pay for necessary guest compensation in the event your actions create a disturbance to other guests. We are a small, family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.